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合生元奶粉现白虫 厂家拒绝送检(3)

发布日期：2014-11-16 17:21:04编辑：Chen

合生元厂家为何迟迟未启动调查程序，涉嫌问题奶粉是否可追溯到相关环节？8月26日，中国青年网记者致电合生元客服热线，就赵女士投诉“奶粉生虫”现象，了解相关情况。接线人员表示，会联系相关负责人给予答复。

8月27日，合生元山东大区公关部高经理电话回复记者，“合生元每一罐奶粉都有唯一的追溯码，登录追溯网站，在产品的外包装都有标记。”不过既然可追溯，合生元厂家为何不启动调查程序？高经理未正面回应，而是强调，“从技术上讲，很难百分之百取证，我只能介绍操作工艺，合生元奶粉都是原装进口，经过国家检验检疫……现在处于高温高热天气，不及时关盖，就可能有飞虫进入。”

赵女士对这一说法并不认同，“厂家连生虫奶粉看都没看，怎么就说什么飞虫进入，难以取证？”

就合生元方面拒绝将奶粉送检，高经理认为，“奶粉已经被人为打开。已经使用，不能呈现完整的样本，消费者要求检验不符合国家相关规定。”他同时表示，若消费者坚持检验，按照国家相关政策程序，需有关部门确认有必要二次检验，“也不可能只对一罐奶粉进行检验，而应该对这一个批次的奶粉检测”。

“最好的解决途径是交给国家执法部门，”高经理表示，“(消费者)可以找消协，甚至食药监局。”

不过赵女士告诉记者，她曾致电当地的12315热线，对方答应协调调查，但此后没了下文。

合生元质量事件频发，“洋奶粉”只在中国销售

对合生元的官方答复失望后，赵女士以自己的方式开始了“调查”。

她在网上搜索发现，合生元奶粉生虫案例已出现多起。如今年4月，有媒体报道，内江市民陈先生为儿子冲调奶粉时，发现奶粉中有一只黑色小虫；2013年3月，滨州市民赵女士刚买没几天的合生元奶粉，也生出活虫子，7个月大的宝宝喝后吐奶腹泻；2012年9月，陕西马女士在冲泡合生元金装3段奶粉时，发现奶粉内有小虫……

“合生元一直宣传是欧洲原装进口，就是图个安心才买的合生元，原来出事也不是一次两次啊。”赵女士感叹。

她注意到，虫子、苍蝇、金属、明胶、菜叶、异味、变质……合生元产品各类质量问题多次被媒体曝光。据妈妈育儿网梳理，仅2012年八个月时间内合生元就出现质量问题16起。

而据合生元日前发布的2014年上半年财报，尽管营收与净利润均有所增长，合生元的品牌产品 “合生元”奶粉和益生菌今年上半年的销售额均未达但到预定目标。合生元方面分析，是由于市场竞争激烈及集团销售团队“专注不足”造成的。

据媒体报道，今年上半年财报出炉后，合生元遭多家评级机构降级。渣打认为，合生元前景黯淡，决定将其评级由“跑赢大市”降至“跑输大市”；汇丰则由“增持”降级至“减持”。

有媒体援引业内人士分析认为，合生元目前的会员营销模式，已经将其网络和销售的作用发挥到了极致，但由于合生元的出身和背景等原因，导致品牌形象尤其是口碑跟不上。

中国青年网记者查阅资料发现，合生元公司在成立之初宣传中使用“法国合生元”的称号，一直对外强调采用欧洲奶源原罐进口，并率先在市场推出超过300元/罐的高价奶粉，这样的标榜甚至让消费者一度以为合生元奶粉就是一个来自法国的品牌。

不过2010年12月，合生元控股的合生元国际控股有限公司招股书披露了合生元的真实身份：广州合生元1999年8月成立，并于2000年注册合生元商标。而法国的合生元公司，注册于2008年7月，注册资金仅为1万欧元，业务为从事儿童营养品贸易。

2010年12月17日，合生元于香港联合交易所主板成功上市。

2013年，在因涉嫌垄断被发改委处罚1.6亿元后，合生元总裁罗飞承认，这些来自法国的奶粉“只在中国销售”。

“为中国消费者量身打造的合生元奶粉，怎么就不能诚恳地对待消费者呢？”赵女士不解地说。在合生元(01112，HK)奶粉中吃出白色虫子后，山东烟台的赵女士愤而向厂家“讨说法”。令她意外的是，厂家并没有启动系统的调查程序。赵女士提出和厂家一起将奶粉送检，也被拒绝，“公司没有这样的服务”。内容来源于：https://www.fj.xinhuanet.com/food/2014-09/03/c_1112346981.htm

本文由妈妈育儿网（https://www.mmyuer.com/）小编摘自于新华网

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